Toyota Service Advisor

Toyota Service Advisor – Wongan Hills, Western Australia

Toyota Service Advisor

Job Description

Are you looking for a Tree change? Want to move out of the hustle and bustle of city life to a quiet wheatbelt town boasting the stress-free lifestyle?

Our client seeks to employ an experienced and motivated individual to assist in their service department as a Service Advisor. This role will be based at their dealership, in Wongan Hills. 

Wongan Hills is a beautiful rural town with a wonderful school and great community. They can offer relocation assistance, for the right candidate, if required. 

Reporting to the Service Manager, this dynamic role is the perfect opportunity for an experienced Service Advisor or Technician looking to ‘get off the tools’, or a Salesperson / Customer Service professional with a passion for Toyota, motor vehicles and customer service in team environment.

The ideal candidate will possess strong focus towards delivering exceptional customer service. 

Responsibilities & Duties:

The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, including:

• Meeting and greeting clients, customers and visitors
• Taking phone & email enquiries
• Creating and managing service bookings
• Keeping customers up to date with vehicle progress
• Estimating the cost and time needed to complete a job
• Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
• Gaining authorization for extra work
• Promoting the dealership and the Toyota brand

Required skills, experience and qualifications: 

• Previous Toyota experience would be advantageous
• Must have high attention to detail
• Must have strong written and verbal communication skills
• Competent use of Microsoft Office, Outlook, Word and Excel
• Excellent organisational skills
• Exceptional customer service skills with a pleasant & professional phone manner
• Experience working with Dealer Management Systems, in particular – Equip
• Sound knowledge of auto mechanics or technical qualification.
• Interest in mechanics, technology and the automotive industry
• Ability to work with both the public and workshop technicians in a courteous and professional manner

Remuneration Information

TBC